Casumo Privacy Policy

At Casumo, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, store and safeguard your information when you visit our site, create a Casumo login, or use any of our services including Casumo Sports and our casino games. Casumo Casino is operated by Recro Limited, a company incorporated in Malta with company registration number C77858, holding a remote gaming licence issued by the UK Gambling Commission under account number 61549, licence number 061549-R-336718-002. We are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the English courts.

Information We Collect

When you register for a Casumo casino account or use our Casumo app, we collect several categories of personal data to verify your identity, process transactions and comply with our regulatory obligations. We gather this information directly from you, automatically through your use of our online casino, and occasionally from third parties such as identity verification providers and payment processors.

• We collect your full name, date of birth, residential address and contact details when you register for Casumo login credentials
• We gather financial information, including payment card details, e-wallet information and transaction history related to deposits and withdrawals
• We track your gaming activity across Casumo slots, live casino tables and our sportsbook to monitor responsible gambling indicators
• We record technical data such as IP address, device type, browser information and geolocation data to confirm you are accessing our services from the United Kingdom
• We retain copies of identification documents submitted during our verification process
• We log your communications with our customer support team, including live chat transcripts and emails sent to hey@casumo.com

How We Use Your Information

We at Casumo use the personal data we collect for a number of legitimate business and regulatory purposes. Our primary aim is to provide you with a safe, secure and enjoyable Casumo online casino experience while meeting our legal obligations as a licensed UK operator.

• We use your data to create and manage your Casumo casino login and account
• We process your information to verify your age and identity, as required under UK gambling regulations
• We use transaction data to process deposits, Casumo withdrawal time requests and to detect fraudulent activity
• We analyse your gaming patterns to identify signs of problem gambling and to support our responsible gambling commitments
• We use your contact details to send you information about Casumo bonus offers, Casumo free spins and promotional campaigns, where you have consented to receive marketing communications
• We rely on your data to provide customer support through our live chat and email channels

Legal Basis for Processing

We process your personal data under several legal bases recognised by data protection law. In many cases, our processing is necessary to perform our contract with you when you use our online casino services. We also process data to comply with our legal obligations under our UK Gambling Commission licence, to protect our legitimate business interests in preventing fraud and money laundering, and, where applicable, based on your explicit consent for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies across our Casumo mobile casino and desktop platforms to improve your browsing experience, remember your preferences, and analyse how you interact with our Casumo casino app. Cookies help us recognise returning players, keep you signed in to your Casumo casino log in session, and tailor content such as Casumo free spins no deposit offers to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our online casino.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our Casumo online casino effectively and lawfully.

• We share data with payment processors, including providers of Visa, Mastercard, PayPal, Trustly, Paysafecard, Skrill and Instant Banking services, to process your deposits and Casumo withdrawal time requests
• We disclose information to identity verification companies to confirm your age, identity and location
• We provide data to the UK Gambling Commission and other regulatory bodies when legally required
• We share information with eCOGRA, our alternative dispute resolution provider, when handling unresolved complaints
• We may disclose data to fraud prevention agencies and law enforcement where necessary to prevent Prohibited Activity, including VPN use or providing false residency information

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our regulatory record-keeping obligations as a licensed operator. Financial and identity verification records are typically retained for a minimum period required under UK anti-money laundering regulations. If your Casumo casino account becomes inactive for 12 consecutive months while holding a real-money balance, we will notify you by email before applying any administrative charges, in accordance with our terms.

Your Data Protection Rights

We recognise that you have important rights regarding your personal data. As a user of our Casumo online casino, you are entitled to exercise the following rights, subject to applicable law.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information in your Casumo casino profile
• You can request that we erase your data, subject to our legal retention obligations as a licensed gambling operator
• You have the right to object to or restrict certain types of processing, including direct marketing
• You may withdraw your consent to receive marketing communications about Casumo bonus and promotional offers at any time
• You can request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team via live chat or by emailing hey@casumo.com. Our Casumo Ambassadors are available 24 hours a day, 7 days a week to assist with privacy-related enquiries.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our Casumo casino app uses secure login methods, including Face ID and Touch ID authentication on supported devices, to help safeguard your account. While we take extensive precautions, please be aware that customer funds are not protected in the event of insolvency, and we encourage you to review our terms for further detail on this matter.

International Data Transfers

As part of our group operations, we may transfer certain data across our regional entities, including those operating under Malta Gaming Authority, Gibraltar Gambling Commissioner, Swedish Gambling Authority and Spanish DGOJ licences. Where we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or the services we offer through our Casumo online casino. We encourage you to review this page periodically. Continued use of your Casumo casino login after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to raise a concern about our privacy practices, please contact our support team through live chat or by emailing hey@casumo.com. We aim to acknowledge all privacy-related enquiries within 24 hours.